Subprocessors

Subprocessors

Last updated: October 3, 2026

This English version is a translation provided for convenience. The Spanish version is the legally binding one.

Who helps us provide Listenly and what data each one receives.

Contents
  1. Current providers
  2. Infrastructure
  3. Transfers outside Chile
  4. Changes and notices

1. Current providers

These providers process personal data on Listenly's behalf, only to provide the service and under data processing agreements that require them to protect it, not to use it for other purposes (including training models) and to delete it when it is no longer needed.

ProviderPurposeWhat it receivesWhere
AssemblyAI, Inc.Transcribing audio (live and recordings)Meeting audio; names of participants, spaces and projects as spelling hints. We ask it to delete each transcribed recording as soon as we receive the text.USA
OpenAI, L.L.C.Detecting questions, answering, summarizing, creating memories and searches; backup transcriptionTranscript excerpts, memories, questions, knowledge base documents (and the image of their scanned pages, to read them) and, as a backup, audio. No storage on its platform; it may keep them for up to 30 days to detect abuse.USA
Google LLC (Firebase Authentication)Sign-inEmail, name and profile photo; technical session data.USA
Cloudflare, Inc.Network and security for the API, website and app downloadsAll traffic between the app and our servers (encrypted), IP addresses.Global (distributed network)
MercadoLibre Chile Ltda. (Mercado Pago)Charging subscriptionsEmail and the payment details you enter in Mercado Pago (Listenly does not see your card).Chile

2. Infrastructure

Today Listenly's API and database run on its own servers in Chile, published through Cloudflare. When they move to the cloud, these providers will be added (we will notify you beforehand):

ProviderPurposeWhat it receivesWhere
Google LLC (Cloud Run and Cloud Storage)API servers and stored audioEverything the API processes.USA (us-east4)
Neon, Inc.DatabaseAccounts, meetings, transcripts, memories and logs.USA (AWS us-east-1)

3. Transfers outside Chile

When a provider is outside Chile, the transfer is based on its data processing agreement: contractual clauses that require it to provide an adequate level of protection, in accordance with Law 21.719 (Chile). More in the Privacy Policy.

4. Changes and notices

Before adding or replacing a subprocessor we will update this page and give at least 30 days' notice to customers with a Data Processing Agreement, who may object on reasonable grounds. To receive the notices or ask questions, write to [email protected].